| You’re a remote leader—welcome to the club. You are part of a growing group of leaders tasked with managing and leading individuals across the country and around the world. That sounds like a big task, and it is. Whether you’re in the same building or not, leadership is complex. What’s critical to remember is that you’re a leader first. No matter where you are, you must connect employees to the company vision, provide direction and coaching, inspire and motivate, create strong work goals, and so on. Leadership is complicated, and as a virtual leader, you have the added challenge of needing to perform your leadership role and responsibilities by working through and with technology. The good news is there are a number of best practices and techniques you can implement to maximize the technology, thus turning a virtual work environment from a challenging environment into one that is engaging, energizing and gets work done. By completing this course, you will find out what’s unique about leading within the virtual environment. |
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LawInform Courses
Unique aspects of the virtual work environment
| 0.25 CPD Units Online |
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Unique aspects of the virtual work environment (79218)
Making an impact
| 0.25 CPD Units Online |
| When you know how you contribute to the team and to the company, you will find yourself more engaged in what you do. It’s much more exciting to do work that has meaning, versus work you don’t think will matter. You’ll also find yourself putting in the extra effort required to ensure your work is done well. For even though the work you do matters, it’s not going to mean much if the work you actually do is not done well. Knowing your contribution to the team and to the company is a great thing to do. It will help you become a stronger and more productive employee, and that is great for everyone. By completing this course, you will know how you make a positive impact on the team and within the company. |
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Making an impact (79179)
Recognising different communication styles
| 1 CPD Units Online |
This course is designed to assist you in recognising the different communication styles of your team members. The following topics will be covered:
You can find the full description for each module here. |
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Recognising different communication styles (79212)
Effectively managing conflict
| 0.75 CPD Units Online |
This course is designed to build conflict management skills. The following topics will be covered:
You can find a full description of each module here. |
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Effectively managing conflict (79172)
Empathy for others
| 0.25 CPD Units Online |
| The ability to understand another person’s situation, recognize the concerns he or she may have, or as some people say put yourself in the other person’s shoes, is a trait often talked about with regard to personal relationships. Yet empathy, another way to describe it, is a key skill for the work place too. Yes, empathy is a skill. While some people show empathy naturally, it is a skill that can be built and acquired by anyone. This course will provide a suggestion list of action you can implement to increase your empathy towards others. You will select just one or two actions you are willing to work on and use throughout your day. By completing this course, you will know how to assess the level of empathy you show others. |
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Empathy for others (79183)
Leading change and effective decision making
| 1.0 CPD Units Online |
This course is designed to build your skills on effective decision making and leading through change. The following topics will be covered:
You can find a full description of each module here. |
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Leading change and effective decision making (79160)
What's not being said
| 0.25 CPD Units Online |
| Body language is an essential part of communication. We will look at the ways in which body language can be used during an interaction and examine the S.O.L.E.R technique. Interpretations of body language are affected when a person is assigned to a stereotype. Stereotypes are a fixed, oversimplified and widely held image of a particular type of person. We will look at the advantages and disadvantages of stereotypes and will uncover some of the most common. | |
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What's not being said (79145)
Acting with appropriate speed to problems
| 0.25 CPD Units Online |
| There are a lot of components to giving great feedback, and timing is one of them. The closer the feedback is to the actual behavior, the more effective it is. The events are fresh in everyone’s mind, and the person receiving the feedback can connect the feedback to what just happened. The longer it is between feedback and the event, the harder it is to remember all the details, and often times feedback loses its effectiveness. This course provides instructions to help you think about what has happened on your team over the last few weeks. You’ll capture the performance issues that required feedback or an intervention from you. The performance issues could be anything requiring coaching or feedback; such as a task not performed in the right way, a customer or service issue, a safety issue, or general performance problems. The course will then help you determine if you acted with the right level of speed or what you need to do in the future to strengthen the timing of your coaching actions. By completing this course, you will be able to evaluate whether you acted with appropriate speed to problems and issues. |
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Acting with appropriate speed to problems (79205)
Expressing yourself
| 0.25 CPD Units Online |
| The way in which people present themselves can be affected by a number of factors, both social and cultural. Public speaking can be a daunting task and is often something that people fear. This module will provide you with advice and guidance on preparing your speech, finding your voice and presenting to others. | |
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Expressing yourself (79146)
Six step coaching model
| 0.25 CPD Units Online |
| Leadership is all about leading others towards excellence. Sounds wonderful, yet we all know it’s not so easy to do. There are many elements that contribute to your ability to lead your team to perform at the highest level. As you probably know already, coaching is a key part of the equation. While coaching certainly means giving feedback, it’s so much more than that. And if you can break coaching down into different steps and use a process as you focus your efforts, well you’ll be that much closer to moving everyone towards your goal. This course presents a six step coaching model you can use with your employees to coach and inspire great performance. By completing this course, you will be able to use the six step coaching model to lead others to higher levels of performance. |
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Six step coaching model (79215)
How to be assertive
| 0.25 CPD Units Online |
| This module looks at the different types of behaviours: passive, aggressive and assertive and considers the factors that can influence how a person behaves, both cultural and generational. We will examine the skills required for assertiveness and how to put them into practice. When faced with criticism or demands, being assertive can be quite difficult, we will uncover some assertive techniques that can be used under these circumstances. | |
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How to be assertive (79143)
Communicate clear and concise messages
| 0.25 CPD Units Online |
| The challenge with communication is that we do it all day long. Work in particular requires a large amount of communication, no matter what your role may be. We need to communicate with customers or clients, vendors, co-workers, our manager, and other leaders. Each communication event, no matter how big or small must contain the right communication elements to ensure everyone understands important information and key messages. This course will help you apply a simply communication technique to ensure you always communicate clear and concise messages. By completing this course, you will be able to use three communication elements to strengthen your ability to deliver clear and concise messages. |
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Communicate concise messages (79189)
Control vs. Influence
| 0.25 CPD Units Online |
| Do you have control in a particular situation? Can you influence what happens in a given scenario? Good questions to ask. Knowing what you can control and influence, and being able to choose what you will do as a result, is an important skill all leaders must have. When we clearly understand what we can do to control or influence a situation, we make better decisions, use our time wisely, and become more effective. This course will help you differentiate what you have control over and what you can influence makes a real difference. When we know what we directly control and what we can influence, we make better decisions at work, and become more effective leaders. By completing this course, you will be able to determine what you can control and influence to increase your personal and professional effectiveness. |
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Control vs. Influence (79209)
Building relationships with colleagues
| 0.25 CPD Units Online |
| To be a great performer in any organization is it essential all leaders build collaborative relationships with their colleagues. These relationships help ensure you have the support, resources, and network to be successful in any role. It’s certainly true the more you know about your colleagues, the more you will be able to tap into their strengths and capabilities to improve your own performance. At the same time you can be supportive of their work and goals, as well as contribute to building a team and organization that works well together and achieves great results. By completing this course, you will know how to build relationships with colleagues to learn about their role, skills, and expertise. |
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Building relationships with colleagues (79228)
Articulate the attributes of your ideas
| 0.25 CPD Units Online |
| If we struggle to communicate our thoughts and have trouble getting others to listen to and accept our ideas, our ability to succeed diminishes. To be truly successful in any role, we must be able to clearly and confidently express our opinions in a way that leads others to engage in our conversations and to consider implementing our ideas. When do this, we greatly increase our influence, as well as our ability to succeed in anything we do. Strengthening your ability to capture people’s attention and have them consider your ideas is really not that hard. More than anything, it just takes practice. While there is no magic formula, there are a few key elements that when in place will make a difference in your communication. By completing this course, you will know how to confidently articulate the positive attributes and benefits of your ideas. |
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Articulate the attributes of your ideas (79166)
A tale of three solicitors
| 1 CPD Units Online |
| This exciting new ethics module by Ronwyn North provides a number of scenarios where the behaviour of a solicitor is questionable. It provides an opportunity to explore your knowledge of what ethical boundaries have been crossed and what rules and regulations have been breached. | |
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The aims of this module are to provide you with:
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A tale of three solicitors (79230)
Understanding body language
| 0.25 CPD Units Online |
| Being able to read another person’s body language is a good skill to have. When we can accurately understand the messages revealed by a person’s body language, we have additional information regarding what the person may be thinking or feeling. This additional information helps us adjust how we deliver our messages to communicate effectively, as well as to develop strong, collaborative relationships with others. This course will help you make a conscious effort to observe someone’s body language each day for two weeks. Doing this consistently for a two week timeframe will help strengthen your ability to become aware of and assess the body language of the people you interact with. By completing this course, you will strengthen your ability to read other people's body language. |
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Understanding body language (79165)
Be open to different solutions
| 0.25 CPD Units Online |
| During the negotiation process we want to achieve the best possible outcome. While we certainly want a solution that is good for both parties, the reality is we all want to reach a solution that is beneficial for us individually. This is natural and to be expected. With that said, there are a number of ways to go about achieving this goal, some good, others not. Sometimes we start the negotiation process with a specific solution in mind, and thus miss the opportunity for an even better agreement. Increasing your flexibility and willingness to listen to and consider a variety of solutions will always be beneficial. Even if you don’t like the idea or are unsure of its benefits, being open-minded will never hurt and will always help, each and every time. By completing this course, you will know how to stay open to various and creative solutions. |
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Be open to different solutions (79176)
Dealing with stress
| 0.25 CPD Units Online |
| Stress is the result of being under a pressure that exceeds your ability to cope. This module looks at sources of stress and the behavioural and health indicators. We will all suffer with stress at some point in our working lives, this module offers advice on dealing with stress and explores ways in which you can reduce your stress levels. | |
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Dealing with stress (79149)
Team communication expectations
| 0.25 CPD Units Online |
| While there are a number of ways to strengthen team communication skills, one of the best ways is to establish a set of communication norms and behavior expectations. Creating a picture of what communication should look like for your team helps everyone clearly understand what is expected and required for the group’s overall success. This foundation provides the guideline for how to communicate and share information, thus eliminating potential future issues such as team members not having the right information to do their job well. This course will help you create a set of communication norms and expectations with your team that everyone can agree to. As a result, your team experience will be smoother, more enjoyable, and much more successful. By completing this course, you will know how to establish team communication norms and expectations. |
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Team communication expectations (79187)