| The ability to understand another person’s situation, recognize the concerns he or she may have, or as some people say put yourself in the other person’s shoes, is a trait often talked about with regard to personal relationships. Yet empathy, another way to describe it, is a key skill for the work place too. Yes, empathy is a skill. While some people show empathy naturally, it is a skill that can be built and acquired by anyone. This course will provide a suggestion list of action you can implement to increase your empathy towards others. You will select just one or two actions you are willing to work on and use throughout your day. By completing this course, you will know how to assess the level of empathy you show others. |
|
| Online |
LawInform Courses
Empathy for others
| 0.25 CPD Units Online |
Premium price: $45
Standard price: $65
Problem solving expectations
| 0.25 CPD Units Online |
| Having the authority to make decisions and solve problems on our own is essential to creating a great work situation. When we have this type of authority we feel trusted, competent, and believe we are a valued contributor to the organization. In addition, since we’re not relying on others to tell us how to get our work done, we tend to be more productive and successful. This course will help you provide your employees guidelines around what is expected in regards to decision making and problem-solving. There are people with a lot of experience who would do well with a high level of decision-making authority, while less experienced and skilled individuals may need a limited amount of authority. By completing this course, you will be able to create problem-solving expectations for your employees. |
|
| Online |
Premium price: $45
Standard price: $65
Team communication expectations
| 0.25 CPD Units Online |
| While there are a number of ways to strengthen team communication skills, one of the best ways is to establish a set of communication norms and behavior expectations. Creating a picture of what communication should look like for your team helps everyone clearly understand what is expected and required for the group’s overall success. This foundation provides the guideline for how to communicate and share information, thus eliminating potential future issues such as team members not having the right information to do their job well. This course will help you create a set of communication norms and expectations with your team that everyone can agree to. As a result, your team experience will be smoother, more enjoyable, and much more successful. By completing this course, you will know how to establish team communication norms and expectations. |
|
| Online |
Premium price: $45
Standard price: $65
Managerial listening skills
| 0.25 CPD Units Online |
| Communication is an essential skill for any manager to have, and listening is an essential component of communication. When we listen well to others, we hear what was said and get key information. We show the person that he or she is valuable, and that what the person has to say is important. This course will help you assess your listening skills by evaluating a past communication event. After the evaluation you will determine what you need to do more or less of to strengthen your ability to listen to others. By completing this course, you will know how well you listen to others |
|
| Online |
Premium price: $45
Standard price: $65
Communicate clear and concise messages
| 0.25 CPD Units Online |
| The challenge with communication is that we do it all day long. Work in particular requires a large amount of communication, no matter what your role may be. We need to communicate with customers or clients, vendors, co-workers, our manager, and other leaders. Each communication event, no matter how big or small must contain the right communication elements to ensure everyone understands important information and key messages. This course will help you apply a simply communication technique to ensure you always communicate clear and concise messages. By completing this course, you will be able to use three communication elements to strengthen your ability to deliver clear and concise messages. |
|
| Online |
Premium price: $45
Standard price: $65
Communicating with different audiences
| 0.25 CPD Units Online |
| Whether we realize it or not, we all tend to tailor how we communicate with different groups of people. From family members and friends, to co-workers and bosses, each of us usually alter how we interact and communicate with different groups. Taking the time to determine how you should tailor your communication will help ensure you are effective in your interactions with others. This course will help you think through the different types of audiences you communicate with, and then determine what you need to do to tailor your messages for the different audiences. By completing this course, you will know how to create communication reminders for the most frequent audiences you interact with. |
|
| Online |
Premium price: $45
Standard price: $65
Communicating key messages
| 0.25 CPD Units Online |
| We all know the ability to effectively communicate with others is an essential part of our success at work. Being able to clearly articulate key information ensures individuals have the information they need, it ensures they can understand the information given, and provides clear direction for the actions they must take. Simply put, when we communicate messages effectively, we create a situation that enables everyone be successful. This course will help you get feedback on how well you communicate important information is a great thing to do. Feedback from others can help you know how to strengthen your messages, which ensures you are delivering information in the most effective way. By completing this course, you will know how to receive feedback from your team on how well you are communicating key messages. |
|
| Online |
Premium price: $45
Standard price: $65
Listening to others’ ideas and opinions
| 0.25 CPD Units Online |
| Managers in particular must make sure they take the time to really listen to their employees. As leaders, you set the tone for the working relationships on your team, and send the message that you value each person. By not listening, employees may wonder if you value their thoughts and opinions, and could question the value and contribution they bring to the team. For this course you will perform a listening evaluation to determine how well you listen to others. Once you have your results, you will be able to target the areas you need to strengthen, identifying which actions you need to do more of to become a more effective listener. By completing this course, you will be able to evaluate how well you listen to others’ ideas and opinions. |
|
| Online |
Premium price: $33
Standard price: $47
Analyse the pros and cons of key decisions
| 0.25 CPD Units Online |
| Decision making is a part of life, both in and out of work. No matter who you are or what you do, you’ll be making decisions each and every day. As a leader in an organization, your decision making responsibility only increases. All leaders, no matter where you work, are presented with numerous opportunities to make decisions—some big, others small. Your ability to make good decisions in a timely manner will certainly impact your ability to lead and manage. The better your decisions, the stronger the leader you’ll be. This course is best used for larger decisions or one you’re having trouble making. Yet whatever the situation may be, it should be a decision you have time to think about; one that does not need to be made on the spot. This course will help you build your decision making capabilities. The more you use the process, the stronger your skills will be, and soon you’ll be able to perform this type of process instinctually. By completing this course, you will be able to analyze essential information and the pros and cons of key decisions. |
|
| Online |
Premium price: $45
Standard price: $65
Acting with appropriate speed to problems
| 0.25 CPD Units Online |
| There are a lot of components to giving great feedback, and timing is one of them. The closer the feedback is to the actual behavior, the more effective it is. The events are fresh in everyone’s mind, and the person receiving the feedback can connect the feedback to what just happened. The longer it is between feedback and the event, the harder it is to remember all the details, and often times feedback loses its effectiveness. This course provides instructions to help you think about what has happened on your team over the last few weeks. You’ll capture the performance issues that required feedback or an intervention from you. The performance issues could be anything requiring coaching or feedback; such as a task not performed in the right way, a customer or service issue, a safety issue, or general performance problems. The course will then help you determine if you acted with the right level of speed or what you need to do in the future to strengthen the timing of your coaching actions. By completing this course, you will be able to evaluate whether you acted with appropriate speed to problems and issues. |
|
| Online |
Premium price: $45
Standard price: $65
Control vs. Influence
| 0.25 CPD Units Online |
| Do you have control in a particular situation? Can you influence what happens in a given scenario? Good questions to ask. Knowing what you can control and influence, and being able to choose what you will do as a result, is an important skill all leaders must have. When we clearly understand what we can do to control or influence a situation, we make better decisions, use our time wisely, and become more effective. This course will help you differentiate what you have control over and what you can influence makes a real difference. When we know what we directly control and what we can influence, we make better decisions at work, and become more effective leaders. By completing this course, you will be able to determine what you can control and influence to increase your personal and professional effectiveness. |
|
| Online |
Premium price: $45
Standard price: $65
Communicating positive expectations
| 0.25 CPD Units Online |
| Expectations matter. When we have high expectations for ourselves, as well as others, we typically experience higher levels of performance. That’s because individuals tend to live up to the expectations set for them. If expectations are high, we tend to reach and excel. On the other hand, if expectations are low, we tend not to perform. This course will help you create a clear picture of your current level of expectations, and understand what you need to do more of, or differently, to unleash the power of positive expectations for yourself and for your team. By completing this course, you will know how to have positive expectations of others. |
|
| Online |
Premium price: $45
Standard price: $65
Seven components of great presentations
| 0.25 CPD Units Online |
| Whether it’s a formal presentation or a meeting of a few peers, there will be times you are required to present to others. In these situations you are tasked with sharing information, influencing opinions, and persuading others to take action. Not such an easy task when you think about it. Yet, there are a few key strategies that can help you consistently deliver persuasive and effective presentations. Winning presentations are within reach for anyone, provided the right elements are in place. This course presents seven key components, that when included in your presentation will help you to be effective and persuasive with any presentation you need to give. By completing this course, you will be able to apply the seven key components required to give a great presentation. |
|
| Online |
Premium price: $45
Standard price: $65
Six step coaching model
| 0.25 CPD Units Online |
| Leadership is all about leading others towards excellence. Sounds wonderful, yet we all know it’s not so easy to do. There are many elements that contribute to your ability to lead your team to perform at the highest level. As you probably know already, coaching is a key part of the equation. While coaching certainly means giving feedback, it’s so much more than that. And if you can break coaching down into different steps and use a process as you focus your efforts, well you’ll be that much closer to moving everyone towards your goal. This course presents a six step coaching model you can use with your employees to coach and inspire great performance. By completing this course, you will be able to use the six step coaching model to lead others to higher levels of performance. |
|
| Online |
Premium price: $45
Standard price: $65
Coaching others - The basics
| 0.25 CPD Units Online |
| Leadership is one of the most important assets an organization can possess—and you, no matter what your leadership level may be, are a part of that asset. One of the critical skills needed of leaders is to effectively coach others. Without great coaching, an organization will never be able to achieve its potential and reach its goals. In this course we will focus on applying the six step Coaching Model. Broken down into six parts, this coaching model gives you a framework to effectively coach and support others. By completing this course, you will know how to apply the coaching model to your interactions with others. |
|
| Online |
Premium price: $45
Standard price: $65
Maximising virtual tools
| 0.25 CPD Units Online |
| Today, a majority of our communication is mediated by technology, which of course is definitely true when working within a virtual team. As you know, when you work virtually, technology is an integrated part of getting work done, including how we talk to and interact with each other. Therefore, it’s essential you and your team clearly know what technology is available to you, as well as know how to use it. Of course actually using it is helpful too. As a leader, your role in the use of technology is essential. As Wayne mentioned in the Introduction video, the number one reason technology is successfully adopted or not, is due to whether the team’s leader actively uses the technology. So what you do matters, and it matters a lot. By completing this course, you will increase your ability to use the tools available to manage others remotely. |
|
| Online |
Premium price: $45
Standard price: $65
Building trust in the virtual environment
| 0.25 CPD Units Online |
| One of the most important aspects of leading others is building trust. Trust sets the tone for any working relationship and creates the environment for great work to flow. When trust is present, leaders know their employees are working hard to achieve their goals and objectives, while at the same time employees know their leader believes in them to do the job they were hired to do—without the need to continually check in and monitor progress. When trust does not exist, leaders are weary, and are not sure if their employees are doing what they’re supposed to do. So leaders call and email, and call again. Yet constant phone calls and emails to monitor progress wear employees down. This lack of trust hurts work relationships as well as performance because employees are left to question every decision they make, and are not free to do their work in the way they think is best. By completing this course, you will learn how to shift your mindset to successfully build trust and lead others in the virtual environment. |
|
| Online |
Premium price: $45
Standard price: $65
Inform and inspire your team
| 0.25 CPD Units Online |
| As a manager it is your job to inspire and energize your team by communicating a clear and compelling vision. When each person understands what the team must achieve and why, a meaningful work situation is created for each team member, which can lead to an increase in personal engagement and performance. This course will help you create a clear picture of the team’s vision and to excite and inspire team members regarding the team’s purpose. By completing this course, you will know how to inform and inspire your employees regarding the team’s vision. |
|
| Online |
Premium price: $45
Standard price: $65
Leading change and effective decision making
| 1.0 CPD Units Online |
This course is designed to build your skills on effective decision making and leading through change. The following topics will be covered:
You can find a full description of each module here. |
|
| Online |
Premium price: $95
Standard price: $135
Effective business communication
| 0.75 CPD Units Online |
This course will build your skills in effectively communicating in business writing. The topics covered are:
You can find a full description of each module here. |
|
| Online |
Premium price: $85
Standard price: $120