One way to create a great work situation is to receive feedback on what we’re doing well and what we need to improve. Feedback helps us make corrections, do more of a good thing, and keeps us focused on the right work at the right time. While feedback often comes from our manager, we can also seek out feedback on our own. Our peers, co-workers, and customers are additional people who can help us identify the actions we can take to continue on the path towards excellence.

By completing this course, you will know the areas you need feedback on to deliver great results.

This course is best used for larger decisions or one you’re having trouble making. Yet whatever the situation may be, it should be a decision you have time to think about; one that does not need to be made on the spot. This course will help you build your decision making capabilities. The more you use the process, the stronger your skills will be, and soon you’ll be able to perform this type of process instinctually. By completing this course, you will be able to analyze essential information and the pros and cons of key decisions. 

This course will help you assess your listening skills by evaluating a past communication event. After the evaluation you will determine what you need to do more or less of to strengthen your ability to listen to others. By completing this course, you will know how well you listen to others

This course will help you identify the factors impacting your ability to keep your commitments. Once you have a clear understanding of the issue affecting your behavior, you’ll then turn your attention to selecting one or two actions you are willing to do that will strengthen your ability to keep you personal and work commitments. By completing this course, you will know how to solve for the reasons you struggle to meet commitments

This course provides a process use in situations when there is a problem to solve, you’re trying to understand a subject better, or you need to make a decision. In these situations you may be working on your own or with others. By completing this course, you will be able to increase objectivity by identifying various perspectives of the same situation.

By completing this course, you will find out what’s unique about leading within the virtual environment.

By completing this course, you will know how you make a positive impact on the team and within the company.

This course is designed to assist you in recognising the different communication styles of your team members.

The following topics will be covered:

• Dominant Communication Style
• Inspiring Communication Style
• Supportive Communication Style
• Cautious Communication Style

You can find the full description for each module here.

This course is designed to build conflict management skills.

The following topics will be covered:

• Manage Conflict With Others
• Learn from a Conflict Management Expert

You can find a full description of each module here.

This course will provide a suggestion list of action you can implement to increase your empathy towards others. You will select just one or two actions you are willing to work on and use throughout your day. By completing this course, you will know how to assess the level of empathy you show others.

• The Need for Strategy
• Challenging the Status Quo
• Making the Change
• Experiencing the Change
• Thriving in Change
• Seeing Change Through

You can find a full description of each module here.

This course provides instructions to help you think about what has happened on your team over the last few weeks. You’ll capture the performance issues that required feedback or an intervention from you. The performance issues could be anything requiring coaching or feedback; such as a task not performed in the right way, a customer or service issue, a safety issue, or general performance problems. The course will then help you determine if you acted with the right level of speed or what you need to do in the future to strengthen the timing of your coaching actions. By completing this course, you will be able to evaluate whether you acted with appropriate speed to problems and issues.

This course presents a six step coaching model you can use with your employees to coach and inspire great performance. By completing this course, you will be able to use the six step coaching model to lead others to higher levels of performance.

This course will help you apply a simply communication technique to ensure you always communicate clear and concise messages. By completing this course, you will be able to use three communication elements to strengthen your ability to deliver clear and concise messages.

This course will help you differentiate what you have control over and what you can influence makes a real difference. When we know what we directly control and what we can influence, we make better decisions at work, and become more effective leaders. By completing this course, you will be able to determine what you can control and influence to increase your personal and professional effectiveness.

By completing this course, you will know how to build relationships with colleagues to learn about their role, skills, and expertise.

By completing this course, you will know how to confidently articulate the positive attributes and benefits of your ideas.

This course will help you make a conscious effort to observe someone’s body language each day for two weeks. Doing this consistently for a two week timeframe will help strengthen your ability to become aware of and assess the body language of the people you interact with. By completing this course, you will strengthen your ability to read other people's body language.