Building trust with clients – Louise Mathias, Barrister, Mediator and Certified Coach
Most lawyers assume client trust comes from strong legal skills and being always available. In practice, trust is built and lost elsewhere.
In this one-hour session, Louise Mathias, barrister (ex-litigation), Mediator (Harvard), high-performance, emotional intelligence, and Dare to Lead coach and adviser, examines how client trust is built or lost, irrespective of the quality of your legal work and expertise.
The session focuses on the moments that shape how clients trust you, question your advice, or lose confidence in you, particularly when pressure increases.
You’ll learn:
- The three habits lawyers rely on that weaken trust (even when clients say they’re happy).
- The skills that matter more than your legal expertise (but rarely get any attention).
- What clients test for under pressure (and how quickly trust is gained or lost).
Professional responsibilities for client confidentiality – Linden Barnes, Senior Ethics Solicitor, Law Society of NSW
Client confidentiality is vital – it is the first question most clients have: “Is this confidential?” In this session we will consider the breadth of our obligations and also the exceptions, rare though they are.
Lawyers and big data: How to protect clients’ privacy in a world where data is gold – Cate Cloudsdale, Special Counsel, Public Law Team, Mills Oakley
Long gone are the days where a lawyer’s greatest fear was a confidential document falling into the opponent’s hands. Lawyers now live in the world of big data. Where data breaches affect large law firms as well as the Courts. Where social media means everyone is a potential publisher. Where data-marketplaces thrive on the dark web. Where litigants turn to AI for answers, feeding chatbots personal information – without knowing where it goes.
The session will cover:
- What clients want and why their privacy is important.
- The distinction between privacy and confidentiality.
- Lawyers’ privacy obligations to their clients.
- How to maintain clients’ privacy.
- Being a good privacy steward in the data eco system – and how this helps the legal profession.
Practitioners should inform themselves of Rule 6.1 of the Legal Profession Uniform Continuing Professional Development (Solicitors) Rules 2015 which sets out the requirements for the four (4) mandatory CPD areas for NSW legal practitioners – (a) ethics and professional responsibility; (b) practice management and business skills; (c) professional skills; and (d) substantive law. It is the responsibility of each legal practitioner to self-assess as to whether a particular educational activity extends their knowledge and skills in areas that are relevant to their practice needs or professional development. If so, then the practitioner may claim one (1) “unit” for each hour of attendance, refreshment breaks not included.
If you self-assess that this particular educational activity extends your knowledge and skills, this program may allow you to claim four (4) of the mandatory areas: (a) ethics and professional responsibility; (b) practice management and business skills; (c) professional skills; and (d) substantive law.