By completing this course, you will know how to stay open to various and creative solutions.

This course will help you create a set of communication norms and expectations with your team that everyone can agree to. As a result, your team experience will be smoother, more enjoyable, and much more successful. By completing this course, you will know how to establish team communication norms and expectations.

This course will help you provide your employees guidelines around what is expected in regards to decision making and problem-solving. There are people with a lot of experience who would do well with a high level of decision-making authority, while less experienced and skilled individuals may need a limited amount of authority. By completing this course, you will be able to create problem-solving expectations for your employees.

This course will show you how to meet with your co-workers to learn more about their past work experience, their current role and responsibilities, as well as their core strengths and capabilities. By completing this course, you will know how to build relationships with colleagues to learn about their role, skills, and expertise.

This course will help you create a clear picture of your current level of expectations, and understand what you need to do more of, or differently, to unleash the power of positive expectations for yourself and for your team. By completing this course, you will know how to have positive expectations of others.

This course will teach you what you can do to get to know your colleagues and co-workers. By completing this course, you will know how to build trust with others by building relationships with your colleagues.

• Effective Business Communication
• Effective Emails

You can find a full description of each module here.

This course is designed to build your skills in providing quality feedback to employees.

The following topics will be covered:

• Giving Employee Feedback
• Improve Feedback You Give Others
• Improve the Quality of Feedback You Give

You can find the full description for each module here.

The second part of this module will explore the four types of objectives and the characteristics of each. We will look at the S.M.A.R.T method of setting objectives and the two primary approaches, top down and bottoms up.

• establish some of the limitations when using email in any negotiation and what are the risks involved 
• what are the benefits and when can email be an effective tool for a negotiation 
• provide a checklist of things to remember when using email in business
  

This course is designed to provide you with the tools you need to effectively prepare and conduct meetings.

The following topics will be covered:

• Prepare for any meeting
• Conduct effective meetings
• Be a significant meeting member
• Stay focused in Meetings
• Meeting behaviour expectations

You can find the full description for each module here.

In recent years law firms have been feeling the strain of the global economic climate. The once sacred “billable hour” is no longer accepted with grace by clients. Clients are looking for value for money.

• know some of the benefits of Alternative Fee Arrangements (AFA’s) 
• know what are the trends in the US 
• know what are some the Alternative Fee Arrangements 
• case study of an Australian firm who has successfully implemented a fixed billing scheme.
  

In this content-drenched world, readers don’t want essays. They want snappy, informative pieces of writing which are well-written, relevant and compelling.

Content can be defined as “information and experiences that provide value for an end-user.” Content can be delivered via many different media. The module Writing engaging content to attract new clients highlights the issues with new media and how to address these issues in your writing.

By completing this course, you will increase your ability to use the tools available to manage others remotely. 

This course is designed to help you be a more inspirational role model.

The following topics will be covered:

• How Inspiring Are You?
  
• Be a Powerful and Inspirational Role Model
  

Full descriptions of each module can be found here.

This course is designed to build your conflict resolution skills.

The following topics will be covered:

• Remove Yourself as a Source of Threat
• Creating a Conflict Resolution Mindset
• Helping Employees Manage Conflict
• Help Groups Resolve Conflict
• Conflict Management Expectations
• Create a Conflict Management Culture
• Potential Project Risks
• Coaching Employees to Manage Conflict

You can find the full description for each module here.

This course is designed to build your web-based presentation skills.

The following topics will be covered:

• Web-Based Presentation Basics
• Getting Ready for Your Virtual Presentation
• Communication Techniques for Web-Based Presentations

You can find the full description for each module here.

This course is designed to provide you with the tools you need to plan and lead a virtual meeting.

The following topics will be covered:

• Planning a Virtual Meeting
• Leading a Virtual Meeting
• The Pitfalls of Web-Based Meetings

You can find the full description for each module here.