This course will help you apply a simply communication technique to ensure you always communicate clear and concise messages. By completing this course, you will be able to use three communication elements to strengthen your ability to deliver clear and concise messages.

This course will help you differentiate what you have control over and what you can influence makes a real difference. When we know what we directly control and what we can influence, we make better decisions at work, and become more effective leaders. By completing this course, you will be able to determine what you can control and influence to increase your personal and professional effectiveness.

By completing this course, you will know how to build relationships with colleagues to learn about their role, skills, and expertise.

By completing this course, you will know how to confidently articulate the positive attributes and benefits of your ideas.

• A professional ethics update 
• The opportunity to reflect on your understanding of the paramount duty to administration of justice and the Court.
• Obligations of courtesy to third parties 
• When not to invite or follow a client’s instructions and how robustly can you communicate on behalf of clients. 
• And to ensure that you have a better understanding of the acceptable conduct of a solicitor and are better able to protect your reputation.

This course will help you begin to strengthen your nonverbal actions by evaluating ten communication events. This evaluation period will give you an idea of what you’re doing well and what you need to improve. In addition, by paying attention to your nonverbal behaviors, you’ll be more conscious of what you’re doing, and as a result will naturally start to develop your capabilities. By completing this course, you will be able to monitor and improve your nonverbal communication actions.

This course will help you make a conscious effort to observe someone’s body language each day for two weeks. Doing this consistently for a two week timeframe will help strengthen your ability to become aware of and assess the body language of the people you interact with. By completing this course, you will strengthen your ability to read other people's body language.

By completing this course, you will know how to stay open to various and creative solutions.

This course will help you create a set of communication norms and expectations with your team that everyone can agree to. As a result, your team experience will be smoother, more enjoyable, and much more successful. By completing this course, you will know how to establish team communication norms and expectations.

This course will help you provide your employees guidelines around what is expected in regards to decision making and problem-solving. There are people with a lot of experience who would do well with a high level of decision-making authority, while less experienced and skilled individuals may need a limited amount of authority. By completing this course, you will be able to create problem-solving expectations for your employees.

This course will show you how to meet with your co-workers to learn more about their past work experience, their current role and responsibilities, as well as their core strengths and capabilities. By completing this course, you will know how to build relationships with colleagues to learn about their role, skills, and expertise.

This course will help you create a clear picture of your current level of expectations, and understand what you need to do more of, or differently, to unleash the power of positive expectations for yourself and for your team. By completing this course, you will know how to have positive expectations of others.

This course will teach you what you can do to get to know your colleagues and co-workers. By completing this course, you will know how to build trust with others by building relationships with your colleagues.

• Effective Business Communication
• Effective Emails

You can find a full description of each module here.

This course is designed to build your skills in providing quality feedback to employees.

The following topics will be covered:

• Giving Employee Feedback
• Improve Feedback You Give Others
• Improve the Quality of Feedback You Give

You can find the full description for each module here.

The second part of this module will explore the four types of objectives and the characteristics of each. We will look at the S.M.A.R.T method of setting objectives and the two primary approaches, top down and bottoms up.

• establish some of the limitations when using email in any negotiation and what are the risks involved 
• what are the benefits and when can email be an effective tool for a negotiation 
• provide a checklist of things to remember when using email in business