This session was recorded on 27 March 2024 as part of the Unfair contracts - the new penalties: Mandatory rule 6.1 - live webinar.

Good drafting and compliance with the changes to unfair contracts law – Kathleen Morris, Barrister, Level 22 Chambers

On 9 November 2022 the Treasury Laws Amendment (More Competition, Better Prices) Act 2022 (Cth) came into effect, which expanded and reformed the unfair contract terms regimes applying under the Competition and Consumer Act 2010 (Cth) and Australian Securities and Investments Commission Act 2001 (Cth). Those amendments included the introduction of a new civil penalty regime prohibiting the use of, and reliance on, unfair contract terms by businesses, which came into operation from 9 November 2023. The amendments also broadened the definition of “small business” and clarified matters to be taken into account when assessing whether a contract is a “standard form contract”. This session considers those legislative changes and steps that can be taken to ensure compliance with the unfair contract terms regime. 

In this session you will learn about:

• methods for handling various types of emotions, including frustration, sadness and anger;
• how to identify skills for communicating with clients who are experiencing emotional anguish or hardship and guidelines for dealing with different situations;
• ways to consider the importance of empathy and understanding when working to deliver the best level of client care;
• how to develop a deeper understanding of managing the need for frank advice with the impact of that advice on the client;
• Skill implementation from practice-based experience;.  
• the importance of self-care and how to protect yourself from the anguish of your clients.

This session was recorded on 12 June 2024 as part of the Key considerations for settlements: Mandatory rule 6.1 - live webinar.

Many negotiations involve a ‘haggle’, predominantly over money. This session examines the haggle from the perspective of clients and representatives, and also from interveners such as mediators. It defines its predictable features, consider how it can be improved and explains what to look for when the haggle becomes sticky. In this session you will learn to:

• Prepare for and commence haggle negotiations
• Manage the dynamics of the process
• Respond to tactics and scan for underlying interests
• Link client choices to broader goals and find justifications for outcomes

This session was recorded on 18 March 2022 as part of the Essentials for lawyers - mandatory rule 6.1 - live webinar.

Immediate actions to generate revenue and cash in your practice – This session will cover proven, simple and effective marketing and business development ideas to drive profitability.

Practitioners should inform themselves of Rule 6.1 of the Legal Profession Uniform Continuing Professional Development (Solicitors) Rules 2015 which sets out the requirements for the four (4) mandatory CPD areas for NSW legal practitioners – (a) ethics and professional responsibility; (b) practice management and business skills; (c) professional skills; and (d) substantive law. It is the responsibility of each legal practitioner to self-assess as to whether a particular educational activity extends their knowledge and skills in areas that are relevant to their practice needs or professional development. If so, then the practitioner may claim one (1) "unit” for each hour of attendance, refreshment breaks not included. 

Influencing skills - In this session participants will learn seven key principles of influence and how they can be practically applied in the workplace.

Practitioners should inform themselves of Rule 6.1 of the Legal Profession Uniform Continuing Professional Development (Solicitors) Rules 2015 which sets out the requirements for the four (4) mandatory CPD areas for NSW legal practitioners – (a) ethics and professional responsibility; (b) practice management and business skills; (c) professional skills; and (d) substantive law. It is the responsibility of each legal practitioner to self-assess as to whether a particular educational activity extends their knowledge and skills in areas that are relevant to their practice needs or professional development.

This session was recorded on 14 February 2022 as part of a mandatory rule 6.1 live webinar.

Interpersonal effectiveness - In this session participants will learn about the dynamics of interpersonal relationships and how to maximise the possibility of creating positive social connection with a diverse range of people.

Practitioners should inform themselves of Rule 6.1 of the Legal Profession Uniform Continuing Professional Development (Solicitors) Rules 2015 which sets out the requirements for the four (4) mandatory CPD areas for NSW legal practitioners – (a) ethics and professional responsibility; (b) practice management and business skills; (c) professional skills; and (d) substantive law. It is the responsibility of each legal practitioner to self-assess as to whether a particular educational activity extends their knowledge and skills in areas that are relevant to their practice needs or professional development.

This session was recorded on 1 February 2023 as part of the Embracing hybrid work: Mandatory rule 6.1 – live webinar

Hear from Catherine Palin-Brinkworth in this recorded webinar course as she discusses some of the current issues faced by legal practitioners, managing and leading a hybrid team.

This session will provide a timely opportunity for participants to reflect on what tools might be useful to build repertoire in identifying, naming and managing conflict, and what are the difficult conversations that might be required and what might they sound like. 

This session was recorded on 03 February 2022 as part of the Back to the office - mandatory rule 6.1 live webinar.

Practitioners should inform themselves of Rule 6.1 of the Legal Profession Uniform Continuing Professional Development (Solicitors) Rules 2015 which sets out the requirements for the four (4) mandatory CPD areas for NSW legal practitioners – (a) ethics and professional responsibility; (b) practice management and business skills; (c) professional skills; and (d) substantive law.  It is the responsibility of each legal practitioner to self-assess as to whether a particular educational activity extends their knowledge and skills in areas that are relevant to their practice needs or professional development.